support.vonage.comSupport Home

Business Residential Support Sign In/My Account Español Forgot username Forgot password Topics Support Topics Billing & Payment Manage Account Technical Support Features & Settings Plans & Services New Customer Support Videos Contact Us Vonage Residential Support Enter a search topic International Calling Alert Please note that some international calling using Access Numbers for Linked Mobile Numbers has been temporarily disabled. Customers can still make international calls with the Vonage Extensions Mobile App or from your Vonage phone. Select a topic to view related articles, videos and interactive tools. Billing & Payment Manage Account Technical Support Features & Settings Plans & Services Recently signed up for Vonage Service? Click here to get started Need help installing your Vonage Adapter? Follow our step-by-step Installation Tool for help setting up your Vonage adapter. Set Up Now Business Residential Why Vonage Mobile Apps Vonage Support Support FAQs 911 Dialing Retail ActivationContact Us Careers Investor Relations Vonage Corporate Blog International Sites Canada United Kingdom fac twi in © 2024 Vonage Legal Privacy Policy E911 ¹Unlimited Calling is based on normal residential, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service. HIGH-SPEED INTERNET REQUIRED. VALID FOR NEW ACCOUNTS ONLY. RATES EXCLUDE INTERNET SERVICE, FEES AND TAXES. Extensions® permits inbound and outbound calling on up to two additional registered phones at the home calling plan rates. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 400), all call minutes placed from both your home and registered Extensions® phones will count toward your monthly minutes allotment. Extensions® calls made from mobiles use data or airtime and may incur surcharges, depending on your mobile plan. The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details. †Limited time offer. Valid for new customers only who are residents of the 48 contiguous United States, 18 years or older. Cannot be combined with any other promotional offer. Offer good while supplies last. Limited one prepaid or gift card ("Card") per household. An eligible customer must be active and in good standing and subscribe to Vonage for two bill cycles. After approval of eligibility, allow 5-10 business days for the Card to be issued. Terms and conditions are applied to the Cards. Vonage has the sole right to decide all matters and disputes arising from the Card, and all decisions are final. All taxes on Cards are solely Customer’s responsibility. Vonage is not responsible for any damage to the Card sustained during delivery or product defects of any kind. In the event that the Card becomes unavailable for any reason, Vonage reserves the right to provide a substitute of similar type and value. Visa prepaid card is issued by MetaBank ® , Member FDIC, pursuant to a license from Visa U.S.A. Inc. © 2024 Vonage Personal Overview Plans Features Mobile App Calling Cards Small Business Mid-Market & Enterprise Why Vonage Overview How Vonage Works Customer Reviews Awards & Reviews Vonage Support Support FAQs 911 Dialing Retail Activation Store LocatorContact Us Careers Investor Relations Vonage Corporate International Sites Canada United Kingdom fac twi in © 2024 Vonage Legal | Privacy Policy | E911 ¹Unlimited Calling is based on normal residential, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service. HIGH-SPEED INTERNET REQUIRED. VALID FOR NEW ACCOUNTS ONLY. RATES EXCLUDE INTERNET SERVICE, FEES AND TAXES. Extensions® permits inbound and outbound calling on up to two additional registered phones at the home calling plan rates. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 400), all call minutes placed from both your home and registered Extensions® phones will count toward your monthly minutes allotment. Extensions® calls made from mobiles use data or airtime and may incur surcharges, depending on your mobile plan. The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details. © 2024...